Seats
The number of Seats is the number of agents that are currently working on your campaign.  This is occasionally replaced by the word ‘Desks’ instead.

Script
A standard set of remarks that must be adhered to by a Telemarketing agent during a call. Scripts can help to ensure all of the pertinent information is delivered to the Prospect, but they also make the conversation stilted.  Excellent telemarketing agents make each call individual.

Talk Time
The amount of time spent on a telemarketing call.  High quality lead generation and conversion requires time to develop a relationship with the customer.

Telemarketing
The overarching generic term for a set of different services offered by a Telemarketing Company.

Telemarketing Company
A business that provides Telemarketing Services as an outsourced service to clients that require Lead Generation and Conversion.

Telemarketing Services
The full range of activities undertaken under the auspices of the name ‘Telemarketing’.  This includes Appointment Setting, Call Back, Customer Satisfaction Questionnaires, Focus Groups, Initial Enquiry Calls, Lead Generation and TeleSales.

TeleSales
The business of selling goods or services by telephone.

TPS – The Telephone Preference Service
The service that allows people to request that they do not receive telemarketing calls.

At Virtual-Sales TPS users are filtered out and removed from our database of prospects.

Now you’re armed with all the Telemarketing terms you need, speak to Andy at Virtual-Sales about exceeding your Telemarketing needs.

To Read Part Four Click Here

To Read Part Three Click Here

To Read Part Two Click Here

To Read Part One Click Here

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