In our last post we explained:

If you’re good at speaking to customers about your products and services, but are lacking interest or contact with customers, you need help with Telemarketing.

If you’re great at attracting potential customers, but find it difficult to convert all that potential into business, you need help with Telesales.

Of course, both telemarketing and telesales services can be combined and carried out by the same company, employing them to work strategically as a joint team. One service can generate a pool of potential leads, whilst the other turns those leads into sales. The Telemarketers set up the appointment, the Telesales staff close the deal.