Comments for Telemarketing Expert UK

Comment on Why we don’t use telesales scripts at VSL by Geoff

Geoff — Sun, 18 Jul 2010 03:22:06 +0000

I totally agree with you on the scripts!
It just invites rejection!
knowing the product inside out is the key, with natural conversations to build trust and relationships and not coming across like some hollow sounding drone. I wasn’t so direct on my page though, as too many people believe in it (against common sense or reality of teh situation!). The compromise is that if you know the answers you need to establish for a strong lead / sale you can integrate them naturally in conversation, without a long and rigid script.
Here is my attempt on the argument:
http://www.telesalesconsultant.co.uk/Telemarketing-Script.html

Comment on When good data goes bad by Shaun Gisbourne

Shaun Gisbourne — Thu, 20 May 2010 14:34:12 +0000

All too common a problem and one of the big reasons why telemarketing can get a bad name as a profession. It’s not always a case of dreadful scripts and poor telemarketers.

If ever you are unsure about the integrity of the data at your disposal, challenge it! This can be done in a number of ways:

- Ask questions of people in your network that may have a better insight into the company you want to talk to.

- Do some online research into the company and it’s recent news and events. Google is your friend. 5 minutes per company should usually be more than enough.

- If the data has been supplied by a list broker or data provider, often they have a threshold or margin for error in the data they supply. Find out exactly what that margin for error is to a percentage before you buy anything from that provider. It is important to get this in writing under general terms and conditions if at all possible.

- Further to the previous point, go back to the data provider citing every record and the nature of its inaccuracy. Once you have reached the agreed percentage that exceeds their stated margin for error you should obtain a refund for those records.

Poor first impressions are difficult to recover from, which can lead to reluctance on the part of telemarketers to call again on the company with whom you made that poor first impression.

Comment on Tell us what you HATE about telemarketers by Mike Harmon

Mike Harmon — Wed, 24 Mar 2010 09:49:14 +0000

As soon as I hear the opening line “how are you today” or “isn’t it great weather today” I feel like someone has invaded my space and is trying too hard to be my “friend”. The call rarely lasts 10 seconds. The worst start for me is the question “do you have room in your business for an extra 20 clients?”. As if I am going to talk about my business needs to a cold call stranger.

Comment on Tell us what you HATE about telemarketers by Shaun Gisbourne

Shaun Gisbourne — Tue, 23 Mar 2010 20:48:41 +0000

This is an easy one for me: The telemarketer who calls you by your partner’s surname, wants to know things you’d never tell family and friends and thinks they know you and your business better than you do. In short, the Assumption Squad! As the sayings go:
1. To assume is to make an ass out of u + me or 2. Assumption is the mother of all f*** ups.

Comment on Tell us what you HATE about telemarketers by Anonymous

Anonymous — Tue, 23 Mar 2010 19:58:13 +0000

Junk mail you can open and discard when convenient. Telemarketers phone at the most inconvenient times, without being able to tell if you’re free before they ring. Consequently it’s almost always annoying. As a matter of principle I blacklist cold calling companies and never do business with them.

Comment on Tell us what you HATE about telemarketers by Andy Dickens

Andy Dickens — Tue, 23 Mar 2010 17:43:11 +0000

We tend to get lots of people cold calling our business trying to sell us stuff which is fine but I really think that they should really take the time and effort to research what it is we do. The first thing that I personally do before I call a company for the first time is check out their web site so I can then speak with some knowledge of what they do rather than lots of ums and ahs!

Comment on Tell us what you HATE about telemarketers by Simon

Simon — Tue, 23 Mar 2010 17:30:10 +0000

For me it’s fundamentally because I dislike being telemarke *to*. Why would I want to inflict that on
other people?!?!

Besides, I’ve never yet met a telemarketer who can tell me what hit rates I can expect and so there’s no way for me to know if it’s going to be worth the money… or at least what the risks are.

Comment on Tell us what you HATE about telemarketers by Ali Turnbull

Ali Turnbull — Tue, 23 Mar 2010 16:28:11 +0000

1. They haven’t done their homework about me, my work and my office set-up
2. They work to a dull script and my attempts to liven it up don’t make them smile
3. They go straight into the conversation without checking to see if I’m OK to talk now.

Comment on Tell us what you HATE about telemarketers by Charles Conway

Charles Conway — Tue, 23 Mar 2010 16:27:46 +0000

Persistance in the face of a polite “I have no need for your services but thanks for the call” – One firm in South Wales calls me every week to be told the same thing, despite having been asked at least a dozen times to remove me from database. Oh, there’s another one…not removing from database when asked to do so….

Comment on Tell us what you HATE about telemarketers by Nikki Pilkington

Nikki Pilkington — Tue, 23 Mar 2010 16:18:27 +0000

I really hate telemarketers who just launch into an obviously pre prepared script, but have’t taken the time to work out will happen f you ask questions or say things off script. So instead of being able to deal with it, they just plough on with their script regardless and hope you won’t notice.

Oh and ones who won’t take a polite no for an answer.