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	<title>Telemarketing Expert UK &#187; News &amp; Views</title>
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	<link>http://telemarketing-expert-uk.co.uk/telemarketing</link>
	<description>Tips from a UK Telemarketer</description>
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		<title>A blast from the past &#8211; hear Andy Dickens on Beermat Radio</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/a-blast-from-the-past-hear-andy-dickens-on-beermat-radio/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/a-blast-from-the-past-hear-andy-dickens-on-beermat-radio/#comments</comments>
		<pubDate>Thu, 19 Aug 2010 07:55:28 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[andy dickens]]></category>
		<category><![CDATA[beermat radio]]></category>
		<category><![CDATA[mike southon]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=211</guid>
		<description><![CDATA[			
				
			
		
Our very own Andy Dickens was interviewed a couple of years ago by Mike Southon of Beermat Radio. In the interview he talks about:

Outsourcing your sales funtion
Effective sales management
Gaining more business from your current clients

You can listen to the interview by clicking on the link below.
Andy Dickens on Beermat Radio
	
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		<slash:comments>0</slash:comments>
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		</item>
		<item>
		<title>How&#8217;s Your Interview Technique?</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/hows-your-interview-technique/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/hows-your-interview-technique/#comments</comments>
		<pubDate>Wed, 11 Aug 2010 07:03:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[interview]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=202</guid>
		<description><![CDATA[			
				
			
		

	You&#39;d be forgiven for thinking that this has something to do with attending job interviews. Well, recruitment and HR services aren&#39;t our core business so no danger there. Today&#39;s post is about wording questions effectively and asking those questions at relevant moments.
If knowledge is power then the more you know about your current customers and [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "How&#8217;s Your Interview Technique?", url: "http://telemarketing-expert-uk.co.uk/telemarketing/hows-your-interview-technique/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We don&#8217;t outsource our sales because&#8230; #4</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/we-dont-outsource-our-sales-because-4/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/we-dont-outsource-our-sales-because-4/#comments</comments>
		<pubDate>Mon, 21 Jun 2010 12:49:30 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Appointment Setting]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Cold Calling]]></category>
		<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[control]]></category>
		<category><![CDATA[excuses]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=167</guid>
		<description><![CDATA[			
				
			
		
#4 in our series of blogs about the excuses people make when it comes to outsourcing sales, increasing leads and freeing up their own time.
We don&#39;t outsource our sales because&#8230;

I don&#8217;t want to lose control over the sales function, and surely this is inevitable with Outsourcing.

Good communication lies at the heart of a good outsourcing [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "We don&#8217;t outsource our sales because&#8230; #4", url: "http://telemarketing-expert-uk.co.uk/telemarketing/we-dont-outsource-our-sales-because-4/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>We don’t outsource our sales because… #3</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/we-don%e2%80%99t-outsource-our-sales-because%e2%80%a6-3/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/we-don%e2%80%99t-outsource-our-sales-because%e2%80%a6-3/#comments</comments>
		<pubDate>Mon, 14 Jun 2010 10:12:35 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Appointment Setting]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Cold Calling]]></category>
		<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[brand building]]></category>
		<category><![CDATA[excuses]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=165</guid>
		<description><![CDATA[			
				
			
		
Continuing our series of blogs about the reasons people say that they don&#39;t want to outsource their sales to a telemarketing compny, here&#39;s #3:

&#160;I want to build my brand and not the brand of the Outsourcer.

A good outsourcer will help to build your brand.&#160; 
They will take time and trouble to get to know your [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "We don’t outsource our sales because… #3", url: "http://telemarketing-expert-uk.co.uk/telemarketing/we-don%e2%80%99t-outsource-our-sales-because%e2%80%a6-3/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What&#8217;s the difference between telemarketing and telesales?</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales-2/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales-2/#comments</comments>
		<pubDate>Tue, 01 Jun 2010 14:32:06 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[difference]]></category>
		<category><![CDATA[experts]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=139</guid>
		<description><![CDATA[			
				
			
		
People often ask us:

What IS the difference between telesales and telemarketing?

and it came up again recently in a meeting with a potential client.
The way we always try to describe it is as follows:

TELEMARKETING IS: A service that generates interest, creates opportunities, provides information, factors customer feedback, makes appointments and produces leads by telephone.
&#160;
TELESALES IS: A [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "What&#8217;s the difference between telemarketing and telesales?", url: "http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales-2/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tell us what you HATE about telemarketers</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/tell-us-what-you-hate-about-telemarketers/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/tell-us-what-you-hate-about-telemarketers/#comments</comments>
		<pubDate>Tue, 23 Mar 2010 11:40:44 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[hates]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Telesales]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=74</guid>
		<description><![CDATA[			
				
			
		
Yeah, we know we&#8217;re leaving ourselves open here, but really, we want to know your thoughts.
What is it that you hate about telemarketers? What puts you off using them to promote your business? Tell us what comes into your mind when we say &#8220;Use telemarketing to promote your products and services&#8221;.
We want to know. Because [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Tell us what you HATE about telemarketers", url: "http://telemarketing-expert-uk.co.uk/telemarketing/tell-us-what-you-hate-about-telemarketers/" });</script>]]></description>
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		<slash:comments>8</slash:comments>
		</item>
		<item>
		<title>What&#8217;s your biggest fear when it comes to picking up the telephone?</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/whats-your-biggest-fear-when-it-comes-to-picking-up-the-telephone/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/whats-your-biggest-fear-when-it-comes-to-picking-up-the-telephone/#comments</comments>
		<pubDate>Tue, 16 Mar 2010 14:34:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[scared]]></category>
		<category><![CDATA[telephone]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=49</guid>
		<description><![CDATA[			
				
			
		
Here at Virtual Sales Limited, we hear the same comments all the time:
I hate the phone!
I can&#8217;t do my own telemarketing &#8211; it terrifies me!
I don&#8217;t know how you sell on the phone all day for other people &#8211; it would scare me to death!
And it&#8217;s true &#8211; the majority of people really dislike picking [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "What&#8217;s your biggest fear when it comes to picking up the telephone?", url: "http://telemarketing-expert-uk.co.uk/telemarketing/whats-your-biggest-fear-when-it-comes-to-picking-up-the-telephone/" });</script>]]></description>
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		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Telemarketing Glossary &#8211; Part One</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/telemarketing-glossary-part-one/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/telemarketing-glossary-part-one/#comments</comments>
		<pubDate>Mon, 08 Dec 2008 09:23:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Appointment Setting]]></category>
		<category><![CDATA[Business Development]]></category>
		<category><![CDATA[Cold Calling]]></category>
		<category><![CDATA[Customer Acquisition]]></category>
		<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[Tips & Hints]]></category>
		<category><![CDATA[telemarketing]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=33</guid>
		<description><![CDATA[			
				
			
		
If you’re considering outsourcing your telemarketing needs, it would be good to understand the terminology of telemarketer.  This glossary aims to provide access to all of the necessary vocabulary required to discuss telemarketing like you’ve been doing it for years.
Agent
A trained telemarketer who makes or receives calls on behalf of a Telemarketing Company.
Appointment Setting
This is [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Telemarketing Glossary &#8211; Part One", url: "http://telemarketing-expert-uk.co.uk/telemarketing/telemarketing-glossary-part-one/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What&#8217;s the difference between Telemarketing and Telesales?</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales/#comments</comments>
		<pubDate>Wed, 16 Jul 2008 13:34:17 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[telemarketing]]></category>
		<category><![CDATA[Appointment Setting]]></category>
		<category><![CDATA[lead generation]]></category>
		<category><![CDATA[virtual sales]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=21</guid>
		<description><![CDATA[			
				
			
		
 
Telemarketing or Telesales: Do you know which one you need?
 
Let&#8217;s face it; most people don&#8217;t know the difference between Telemarketing and Telesales.  This suggests that they don&#8217;t understand the important distinct values that can be gleaned from each service.  The words ‘Telemarketing&#8217; and ‘Telesales&#8217; are still often used interchangeably and then, they can [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "What&#8217;s the difference between Telemarketing and Telesales?", url: "http://telemarketing-expert-uk.co.uk/telemarketing/whats-the-difference-between-telemarketing-and-telesales/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top Misconceptions about Outsourced Selling</title>
		<link>http://telemarketing-expert-uk.co.uk/telemarketing/top-misconceptions-about-outsourced-selling/</link>
		<comments>http://telemarketing-expert-uk.co.uk/telemarketing/top-misconceptions-about-outsourced-selling/#comments</comments>
		<pubDate>Tue, 08 Jul 2008 15:33:09 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[News & Views]]></category>
		<category><![CDATA[Telesales]]></category>
		<category><![CDATA[misconceptions]]></category>
		<category><![CDATA[outsourced sales]]></category>

		<guid isPermaLink="false">http://telemarketing-expert-uk.co.uk/telemarketing/?p=17</guid>
		<description><![CDATA[			
				
			
		
“Outsourced selling may be alright for some, but it’s not the right for model for me because……”

Rapidly increasing in popularity amongst SMEs and corporates, Outsourced Selling is all the rage, but there are still a lot of commonly held misconceptions about it and how it works.  Andy Dickens, Managing Director of Virtual Sales Limited, explains [...]<script type="text/javascript">SHARETHIS.addEntry({ title: "Top Misconceptions about Outsourced Selling", url: "http://telemarketing-expert-uk.co.uk/telemarketing/top-misconceptions-about-outsourced-selling/" });</script>]]></description>
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		<slash:comments>0</slash:comments>
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